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BOOKING TERMS AND CONDITIONS:
Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions.
References to “us”, “we”, “our” and/or “Travel Associates” in these booking terms and conditions shall mean Flight Centre (NZ) Limited trading as Travel Associates. Where bookings of travel products and services are made on your behalf via Infinity Holidays or Escape Holidays, references to “us”, “we”, “our” and/or “Travel Associates” in these booking terms and conditions shall also mean and include Flight Centre (NZ) Limited trading as Infinity Holidays or Escape Holidays.
All prices are subject to availability and can be withdrawn or varied without notice. Prices quoted are subject to change at any time until full payment is received and tickets issued and we reserve the right to correct any pricing errors or omissions. Prices are per person unless otherwise stated.
WE ARE UNABLE TO PROVIDE A REFUND TO YOU UNTIL WE RECEIVE THE FUNDS FROM THE RELEVANT SUPPLIER. Any refunds will be returned on the same card, to the same person(s) and in the same proportions as the original transaction. Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees will also apply where a booking is changed or tickets or other travel documents are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel or change, you agree to indemnify us for the amount of that fee or charge in addition to any service fee your consultant charges.
DEPOSITS AND FINAL PAYMENT:
We require a minimum deposit of $100 per person at the time of booking. Your service provider will require further deposits. All deposits are non-refundable. Final payment is required no later than 6 weeks prior to departure unless otherwise stated on your invoice. Some airfares or services must be paid in full at the time of booking.
METHOD OF PAYMENT: CREDIT CARD TRANSACTIONS, ELECTRONIC TRANSFER AND PAYMENT BY CHEQUE:
Prices are valid for payment by cash, cheque, and EFTPOS or NZ electronic transfer. Cheques are accepted but take up to two weeks to clear. You agree not to stop payment of the cheque even when you cancel a booking, and agree to indemnify us for any loss suffered as a result of a dishonoured cheque. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you. If you pay by credit card, you agree that you will not seek to charge back your payment to Travel Associates and indemnify us for any loss suffered as a result. Electronic payments may take up to 3 business days to process. If you are paying by this method you will need to pay at least 3 business days prior to the actual due date. You must notify your consultant of your payment once it has been made. Travel documents will not be issued until full payment in cleared funds is received.
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.
Travel insurance is your responsibility. The Ministry of Foreign Affairs and Trade strongly recommends you obtain travel insurance at the time you pay for your travel. Failure to obtain travel insurance is at your own risk. When obtaining travel insurance you must declare all pre-existing medical conditions and any adventurous activities, e.g. skiing, scooter hire, etc.
Travel Associates acts as an agent only. We sell various travel related products on behalf of numerous transport, accommodation and other travel service providers such as airlines, coach, rail and cruise line operators. Travel Associates’ obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and service providers. .Any special requests to service providers are not guaranteed. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by the travel service providers. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your legal recourse and remedy lies against the relevant service provider, not Travel Associates. If you have any issues or problems whilst travelling, please raise this with the service provider directly, if your issue is not resolved contact your consultant prior to making any adjustment to your booking. Travel Associates will not be held responsible for any costs incurred as a result of decisions made without prior agreement from your consultant.
We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.
Not all airfares are eligible for frequent flyer points, it is your responsibility to check eligibility with your consultant. If provided with your frequent flyer details, your consultant will pass these details on to the relevant supplier but cannot guarantee that the supplier will credit points for your booking. It is your responsibility to retain all boarding passes to allow verification of your travel if required.
PASSPORTS & VISAS:
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities, such responsibility may have include additional restrictions, requirements or be invalided if you have any criminal convictions and/or contagious diseases. If your passport is damaged, does not have sufficient pages for any required visas and/or entry stamps gained en route, is not machine readable or not valid for at least 6 months from the date of return you may not be able to travel. Any loss, fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel.
Entry to the USA for all eligible nationals of the Visa Waiver Program (VWP) require an Electronic System for Travel Authorisation (ESTA). To find out if your passport allows you to travel under the VWP, please refer to the following website: http://travel.state.gov/visa/temp/without/without_1990.html#countries. You will be unable to enter the USA under the VWP unless you have obtained an ESTA at least 72 hours prior to travel. It is your responsibility to ensure that you get ESTA prior to travel. If you need information regarding visa and other travel document requirements for your trip check directly with the relevant consulate. While we can obtain visa information from an external visa advisory service provider on your behalf (www.visasandpassports.co.nz), we do not warrant the accuracy of such information and accept no liability for any loss or damage, which you may suffer in reliance on it.
RE-CONFIRMATION AND FLIGHT DEPARTURE TIMES:
You agree to reconfirm your flights and check for reschedules with the relevant airline or your consultant, on your onward and return flights at least 72 hours prior to each journey (including New Zealand) as departure times can change. This is an essential requirement regardless of what your airline advises.
You must assess the risks associated with your chosen destination through the Safe Travel website (www.safetravel.govt.nz), and ensure that you are fully aware of any health and safety risks associated with your chosen destinations.
Travel documents include, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including, without limitation, being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non transferable. All airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the name or title on the ticket varies from the passport and the booking may be cancelled. Any errors in names on your documentation will be your responsibility if you do not advise us in writing at the time of booking. It is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant the day before collection to confirm that the travel documents are ready for collection.
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.
If any dispute arises in relation to the agreement between you and us as constituted by these terms and conditions or otherwise, the laws of New Zealand will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New Zealand and waive any right that you may have to object to an action being brought in those courts.
MONIES NOT HELD ON TRUST:
All monies paid by you to us will be the property of Travel Associates and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by Travel Associates on trust for and on behalf of you and Travel Associates may hold such monies in any account as it sees fit, including with its own and/or other customer monies.
In the event that there is any inconsistency between these terms and conditions and any other Travel Associates documentation relating to your travel, these terms and conditions shall prevail.
By booking with Travel Associates I acknowledge that I am 18 years of age or older and that I understand and agree with the above terms and conditions. I also agree that I have authority to bind all passengers I book on behalf of under the same terms and conditions.